Technical or Content Issues

If you're getting errors from the Wondery app or the Wondery+ site

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16 articles in this collection
Written by Neel and Kevin A.

Basic iPhone Troubleshooting Steps for Technical Issues

An outline of some basic troubleshooting steps to help resolve crashing or playback issues for iPhone users
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Written by Kevin A.
Updated over a week ago

Basic Android Troubleshooting Steps for Technical Issues

An outline of some basic troubleshooting steps to help resolve crashing or playback issues for Android users
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Written by Kevin A.
Updated over a week ago

I Can't Reset My Password

Getting an error while trying to reset my password
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Written by Neel
Updated over a week ago

Can I Sort Episodes in the Wondery App?

How to use the Wondery app's Sort function to rearrange episodes of a specific series.
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Written by Kevin A.
Updated over a week ago

Can I Mark an Episode as Played on the App?

How to manually mark an episode as played or completed
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Written by Neel
Updated over a week ago

How Do I Delete Downloaded Episodes?

Instructions for deleting episodes one-at-a-time or in bulk
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Written by Neel
Updated over a week ago

Why Do I Have to Update the App?

The Wondery app says I have to update. Why?
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Written by Kevin A.
Updated over a week ago

How Do I Get to the Episodes List or Show Page from the Player Page?

Navigating from the player page to the show page.
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Written by Neel
Updated over a week ago

What Are The Minimum Device Requirements For The Wondery App?

How to find out if your iOS or Android device is compatible with the Wondery app.
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Written by Kevin A.
Updated over a week ago

Does the Wondery App Have A Sleep Timer?

How to use the sleep timer
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Written by Kevin A.
Updated over a week ago

The App or Site Won't Let Me Create an Account

Errors when signing up
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Written by Neel
Updated over a week ago

I'm Hearing Ads in a Wondery+ Episode

What to do if you hear advertisements in Wondery+
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Written by Neel
Updated over a week ago

How can I hear all episodes of American Innovations?

Get all episodes of American Innovations with a subscription to Wondery+
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Written by Neel
Updated over a week ago

Does Wondery+ work with Spotify, Stitcher, or iHeart?

Apps that work well with Wondery+
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Written by Neel
Updated over a week ago

The series or episode I'm looking for is not available in Wondery+

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Written by Neel
Updated over a week ago

Can I download just the Wondery+ MP3 files for listening on an unsupported device?

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Written by Neel
Updated over a week ago